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Privacy Policy

Privacy Policy

Effective Date: [03/12/2025]
Last Updated: [06/23/2025]

This Privacy Policy (“Policy”) applies to Informationsystems.io, a website, SaaS platform, and service operated by [Insert Business Entity Name] (“Informationsystems.io”, “we”, “us”, or “our”), including all software, services, or digital offerings provided through the site located at https://informationsystems.io, any of its subdomains, and any other associated platforms.

Informationsystems.io values privacy — yours and ours. We maintain internal data protection standards aligned with industry best practices and legal obligations, including U.S. federal and state laws and the General Data Protection Regulation (GDPR), as applicable. This Privacy Policy outlines how we collect, process, store, share, and safeguard your personal data and the rights you have regarding that data.

If you are located in the European Economic Area (EEA), United Kingdom (UK), California, or any other region with specific legal privacy requirements, please review the sections relevant to your jurisdiction.

1. Our Collection and Use of Information

Informationsystems.io collects both personal and non-personal information to provide services, fulfill legal obligations, improve our platform, and enhance your experience.

A. Personal Information We Collect

“Personal Information” or “Personally Identifiable Information (PII)” includes any information that can be used to identify you directly or indirectly.

We collect personal information in the following contexts:

  • When you create an account, sign up for a plan, or register for a service
  • When you purchase services or products (e.g., digital templates, eBooks, courses)
  • When you request support, contact us, or interact via chatbot (e.g., Tidio)
  • When you engage with our AI-powered tools
  • When you complete forms, surveys, or questionnaires
  • When you sign up for email newsletters or marketing campaigns

This may include (but is not limited to):

  • Name, email address, mailing address, phone number
  • Login credentials
  • Billing address, payment card details (processed securely via Stripe)
  • IP address, browser/device info, location
  • Uploaded content, business information (for website setup)
  • Social handles, avatars, or business URLs (optional)

Sensitive information, including full credit card data, is not stored by us and is securely handled by PCI-compliant processors such as Stripe.

B. How We Use Personal Information

We use your information for:

  • Account creation, login, and authentication
  • Delivering purchased services and digital assets
  • Subscription management and billing
  • Sending product updates, AI-generated suggestions, and onboarding guidance
  • Email marketing, promotional campaigns (you may opt out anytime)
  • Troubleshooting, technical support, and user experience optimization
  • Analytics, performance tracking, and platform improvement
  • Compliance with legal obligations, internal audits, and security protocols

We may send essential communications regarding system outages, account status, or policy changes — opting out of these is not permitted unless your account is closed.

2. Non-Personal Information

We also collect non-personal data that, on its own, does not identify you. This includes:

  • Aggregated usage statistics (e.g., popular templates, funnel conversion metrics)
  • Device type, screen resolution, operating system
  • Browser type, visit duration, pages viewed
  • AI-generated usage patterns and behavior predictions

This data helps us:

  • Improve our platform’s speed, usability, and performance
  • Diagnose bugs and optimize services
  • Deliver more relevant features and AI recommendations

When combined with personal data, this information is treated as personal data under this Policy.

3. Cookies & Tracking Technologies

We use cookies and similar technologies (such as pixel tags, clear gifs, and local storage) to:

  • Maintain session state and security
  • Remember preferences
  • Power AI personalization tools
  • Monitor user behavior for analytics and feature usage
  • Deliver targeted content and retargeting ads (e.g., Facebook, Google Ads)

Cookie Categories:

  • Strictly Necessary Cookies – enable core functionality
  • Performance/Analytics Cookies – measure and optimize platform usage
  • Functional Cookies – remember user settings and preferences
  • Advertising/Tracking Cookies – track user behavior for remarketing campaigns

Users may manage cookie preferences via their browser settings. Disabling cookies may limit functionality.

4. Third-Party Services and Integrations

We use trusted third-party providers to operate our business. These vendors may have access to personal information only as necessary to perform their services.

These include but are not limited to:

  • Stripe – secure payment processing
  • Google Analytics – behavior analytics
  • Facebook/Meta Pixel – marketing/retargeting
  • Tidio – live chat and automation
  • WP Ultimo, FunnelKit, Elementor, Tutor LMS – platform functionality
  • WPMU DEV – hosting, backups, and security infrastructure
  • Mailerlite / Email SMTP providers – transactional and marketing emails

Each provider is under a binding data processing agreement and must adhere to strict confidentiality and security protocols.

5. Children’s Privacy (COPPA Compliance)

Our platform is not directed to children under the age of 13, and we do not knowingly collect personal data from individuals under 13 years of age. If we discover that such data has been collected inadvertently, it will be deleted promptly.

You must be at least 18 years of age to use this site and its services independently.

6. Security and Data Protection

We take your data security seriously. Our safeguards include:

  • SSL encryption on all site activity
  • 2-Factor Authentication (2FA) for admin accounts
  • WAF and malware scanning (via Defender Pro / WPMU DEV)
  • Offsite backups and disaster recovery protocols
  • Limited internal access based on the principle of least privilege

Despite our efforts, no system can guarantee 100% security. You are responsible for keeping your passwords and access credentials safe.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your personal data (“Right to be Forgotten”)
  • Export your data in a machine-readable format
  • Withdraw consent from marketing or data profiling
  • Restrict processing in certain legal cases

To exercise any of these rights, please email legal@informationsystems.io with your request.

8. International Users and Data Transfers

If you are outside the United States, your data will be transferred and processed in the U.S. By using our services, you consent to the transfer of your data across borders, subject to contractual safeguards compliant with GDPR or other applicable law.

9. Data Retention

We retain your personal data only as long as necessary for:

  • Account and service fulfillment
  • Legal or regulatory requirements
  • Dispute resolution and enforcement of terms

Once data is no longer needed, it is deleted or anonymized.

10. Disclosures Required by Law

We may disclose personal data:

  • To comply with subpoenas, court orders, or other legal obligations
  • To prevent fraud or security threats
  • As part of a business transfer, merger, or acquisition
  • To protect the rights and safety of users, customers, or the public

11. California Privacy Rights (CCPA)

If you are a California resident, you may request:

  • What personal information we collect, use, disclose, or sell
  • That we delete your personal information
  • To opt out of the sale of personal information (we do not sell data)

To exercise your rights, contact legal@informationsystems.io with the subject line: “California Privacy Request”.

12. EU/UK Data Protection (GDPR)

Under the GDPR, EU/UK users have the right to:

  • Transparent information on data processing
  • Access and rectify personal data
  • Erasure of data (“right to be forgotten”)
  • Restriction of processing
  • Data portability
  • Objection to processing

Our lawful bases include: contractual necessity, legal obligation, consent, and legitimate interest. You may contact our Data Protection Officer at legal@informationsystems.io.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be announced on the website or via email. Continued use of the platform indicates acceptance of the current policy.

Previous versions will be archived and available upon request.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your data, you may contact:

📨 legal@informationsystems.io
📍 Bethesda, Maryland, USA